What is cage-free daycare and boarding?
Daycare is described as open-play, there are no cages or kennels, your pup is in a selected play group for their size and temperament. For boarding it can be described as a big sleepover. We have beds and couches that all the dogs snuggle up on with the boarder sleeping in the room with them.
Does my dog need a temperament test?
Yes, all dogs are required to go through our 3-hour temperament test. This test is to see how your dog does in a cage-free environment and to see where your dog would fit in our 3 large daycare rooms. All dogs must pass this test to be eligible for any daycare and/or boarding. To see more information please click on our temperament test page.
What is MyKcapp?
MyKcapp is our client portal. This is where you can update your dog’s information, upload vaccines and book boarding all from your phone or computer. This portal is to help parents keep track of their dog’s information without having to call the daycare.
Are there any breed restrictions?
Nope! Here at Arbor Dogs all dogs of any breed are welcome to be part of our Arbor Dog family.
Does my dog have to be neutered or spayed to stay here?
All dogs must be neutered or spayed after 6 months of age be come to any daycare and/or boarding. We know large breed dogs are not recommended to get neutered or spayed before a year, so we recommend just waiting till they are neutered or spayed before they come in.
What happens if I am running late and can’t pick up by closing?
While we do understand that life happens, and people run late. We don’t always have someone that can operate the computer here after hours. If you know you are running late you can always give the daycare a call and try to see if someone can stay after, otherwise we are happy to keep your pup here overnight. They will have a place to sleep, and food to eat while they board. Although if you don’t call by close we do automatically board dogs overnight.
Do I have to make a reservation for daycare?
Nope, once your dog has passed our temperament test you are able to bring your dog in anytime between our hours of operation.
Do you give lunch to daycare dogs?
Yes, if you’d like your dog to receive lunch all you must do is bring their lunch with their name on it in a bag or case. Dogs receive lunches around 11AM-12PM, all dogs are fed one at a time.
Do dogs get potty breaks/walks?
Here is Arbor Dog all the playrooms are attached to a large outside terf play yard. This yard is open for the pups every day unless it gets too hot or too cold. When this happens, we have the large doors closed and then will take each room outside one at a time every 1-2 hours. For this reason we don’t offer walks here at Arbor Dog.
What is the boarding deposit for?
The boarding deposit is simply to keep your reservation; the deposit is $50 at the time of booking your boarding reservation. The deposit goes towards your end payment and if you need to cancel for any reason if you cancel within 48 hours of the in date (2 weeks before in date for holidays) you will get a full refund for the deposit.
Can you give my dogs meds?
Yes, if your dog needs any time of medication for their stay our on-duty manager will be able to give them the needed medication. There is no additional charge for your dog needing medication.
Can my dog sleep in a kennel?
Here at Arbor Dog, we don’t have any kennels in our facility. If you believe your dog does better in a crate at night, we can try to see how your dog does in a crate inside/or outside of our large boarding room. Although, we do recommend trying them outside of a crate at night first because some dogs tend to get anxious knowing other dogs are outside of their crate. Our boarding is to help dogs feel at home which is why we have beds and couches for them to sleep on while boarding.
